Do you want to log in with your ULCN account? Do you want to log in to an application that uses multi-factor authentication? You will find the answers to the most frequently asked questions below.
Problems logging in?
You have received a user name and password, but you can't log in. This could be due to the following:
- Your account has not yet been activated.Activate your account.
- Your password has expired.Reset your password.
- You are logging in with the wrong user name. Your (u)mail address is not your user name.
- You have accidentally got CAPS LOCK on and your username and/or password are therefore being entered in capitals.
- ULCN or the application to which you are trying to log in has a system failure.Check the system failure pagefor maintenance and failures.
- Your browsersettings are preventing you from logging in. If instead of logging into Account Services the login page refreshes, consult the website.
Contact theISSC Helpdeskif the above are not applicable.
Login with additional authentication
Leiden University currently uses two types of additional authentication (MFA). One is used for Office 365 services (such as Word, OneDrive and Teams), for which you use your university Microsoft account. The other is for applications using Single Sign On via ULCN.
This information is about additional authentications for applications that use Single Sign On via ULCN.
Additional authentication enhances information security. More and more university systems are therefore switching to additional authentication, also known as multi-factor authentication (MFA). The use of MFA means that several steps are required to log in to applications of Leiden University. In addition to your username and password, you will be asked to use an additional method to establish your identity. Leiden University offers various methods as an additional factor.
Setup additional authentication
Have you registered your private e-mail address in Account Services? Then MFA through e-mail will be immediately available as an additional factor and visible in the MFA settings portal. Please check which e-mail address is set here. If this is not the correct address, you can change it in Account Services.
In the settings portal you can also set an app as an additional factor. We recommend that you use the "NetIQ Advanced Authentication App", but it is also possible to choose another authenticator app (for example Microsoft or Google).
Forgotten your password? Want to change your password, or your password has expired? In most cases you can reset your password yourself via Account Services. If you are not able to access Account Services, please contact the ISSC Helpdesk.
Forgotten your password?
You can reset your passwordvia Account Services if you have forgotten it. However, this is only possible if you have used the correct settingsfor your account:
- You have registered a non-university email address or mobile telephone number
- You have set up an authenticator app
If you have complied with all of these points, you can nowreset your passwordwithout the intervention of a helpdesk.
New password via a helpdesk
If you are unable to use Account Services, you can ask for a new password via this form or you can contact the ISSC Helpdesk. You will receive a temporary password by post, smsor – with proof of identify – in person at the desk. This password has to be reset directly. It is always quicker to reset your password yourselfvia Account Services.
Every member of staff at Leiden University is given a ULCN account. You can use this ULCN account to log in to your computer, the wifi network and various other IT systems.
Applying for an account
When you start work at the university, you will automatically receive an email or letter with your ULCN log-in details. You do not need to apply for an account yourself. You will receive your account details at the correspondence address or the (non-university) email address that you have given to the staff administration department.
After receiving the letter or email, you cannot immediately use your account. Depending on the letter that you receive, you first have to activate your account or change your password. You also need to set your account in the right way so that you can manage your account in future without the intervention of the ISSC Helpdesk.
Retaining your account if you leave the university
You can make use of your account for 90 days before starting employment up to 60 days after ending your appointment. If you wish to use your account for longer (for example after your pension date), please contact the PSSC Service Point.
Code of conduct and house rules
The use of your account and the university's IT facilities is governed by a code of conduct. By logging into the university's IT facilities with your account you agree to abide by this code of conduct. Measures will be taken in the event of misuse. You must also abide by the house rules of the building in which you find yourself.
As a student of Leiden University you are provided with a student account (ULCN account) that allows you to access a variety of systems such as uMail, uSis, Brightspace and library catalogues, as well as the physical workstations within the university.
Receiving your account details
After registering in Studielink or with the student administration department you will receive your username and password by email or post. Your username is your student number preceded by a lowercase letter 's'. In some cases you will also receive a temporary password.
No account details received? Get in touch with the Student Affairs Front Office. When doing so it's a good idea to check that your address is correct in our systems to avoid correspondencegoing astray.
The email or letter containing your account details will be sent to the address you provided in Studielink or your student registration form. Note that you will only be able to use your account after (re)setting your password via Account Services.
- If you have received a temporary password - first reset your password
- If you haven't received a password - first activate your account
You should set up an authenticator app for additional authentication. This will enable you to re-set your password at a later date in case of loss or expiry. You also have the option of entering your mobile phone number so you can receive a new password by text message.
Account expiration
Your ULCN account will be available to you up to 60 days after ending your study. For multiple studies, you will keep your account until the end of your last study. When you have completed your studies successfully, your student account will be converted into an alumnus account after this period. Do you want to completely cancel your account? Please contact the Front Office Student Affairs.
Code of conduct and house rules
The use of your account and the university's IT facilities is governed by a code of conduct. By logging into the university's IT facilities with your account you agree to abide by this code of conduct. Measures will be taken in the event of misuse. You must also abide by the house rules of the building in which you find yourself.
Access for visitors and guests can be granted through a guest account. For access to university information systems, possession of a ULCN account from Leiden University is required, as authentication within these systems is based on this account.
Applying for an account
To request or renew a ULCN account, contact your GMS-contact person.
Code of conduct and house rules
The use of your account and the university's IT facilities is governed by a code of conduct. By logging into the university's IT facilities with your account you agree to abide by this code of conduct. Measures will be taken in the event of misuse. You must also abide by the house rules of the building in which you find yourself.
